Email Hosting and Support
As a Google Partner, MTC resell Business Gmail accounts and hosting. We find that as the mail is hosted on Google servers, it is the fastest, most secure and reliable email hosting service available. With access to your emails from the browser from any device anywhere in the world it is the most reliable email service MTC can provide. You also get 30GB cloud storage included per account, and unlimited Google Photo storage for your personal account, so you can finally organise everything properly.
We also work with your current email hosts to configure any email accounts you have. This would include on site Exchange servers, Hosted Exchange, ISP Email accounts (e.g. @bigpond.com.au), or any website hosted supplied email (e.g. GoDaddy, Telstra, Crazy Domains etc.).
MTC Engineers have experience in most email issues that arise, and can help manage your organisations email demands.
Another Email solution is to use Microsoft Office 365 with Business Grade hosted Exchange. This is a premium solution that is three times more expensive than Google’s Business Email, but you get more storage (1 TB), and you also receive:
- Business-class email with 50 GB mailbox
- Desktop version of Office 2016: Outlook, Word, Excel, and PowerPoint
- Web version of Outlook, Word, Excel, and PowerPoint
- One license covers 5 phones, 5 tablets, & 5 PCs or Macs per user
- 1 TB file storage & sharing
- HD video conferencing with Skype for Business*
- 24/7 phone & web support.
Our email solution is generally to host your DNS records with our partner Ventra IP, a high quality Australian Domain registrar, website, and DNS host.
If you don’t have the domain name yet, or emails hosted yet, we can be set this up for you. The process is:
- You decide on a domain name, and purchase the domain from a supplier, or we can do it all for you.
- We verify your domain ownership with Google. Once done, we create your company account with Google, and setup the email accounts for all the staff that you require.
- Begin testing the accounts and make sure they work ok.
- Configure the emails for all the PC’s, Macs and smartphones at your organisation and make sure they test correctly.
What this means is that the email accounts are stored on Google servers, and all email traffic is routed from: The senders email client program > sender’s ISP (Internet Service Provider) > Google Servers > Gmail account. From their it is pulled down to the precipitants smartphone or desktop device.
Case Study # 1:
A client instructed us to assist with the email solution moving to a new provider. Their existing solution was Gmail, where they had 40 email accounts for their staff, and boardrooms, which were used to book meetings with the Google Calendar function. There were DNS record changes to be made, which involved communication with the current DNS host, and our customer’s head office in America. They were changing domain as well so they required email forwarding to be set up. The new email hosting was Hosted Exchange, where the emails are kept in an Exchange Server in the cloud (servers located in large datacentres, which allow the client to access their email account via the internet).
As well as the email accounts, contacts and calendars also had to be transferred to the new host. MTC had no administrative control over the new host which made it difficult for us. Also, the clients head office is based in America, which meant we had to schedule night time conference calls with the Head Office IT Team.
Our client primarily used Macs as its desktop machines. Their own IT Team would not support their email client configuration as they were using Macs, and recommended them to use the webmail function only. This means they would have to use a browser each time to check emails instead of simply using MacMail or Outlook for Mac. We were contracted to the client already under our Manage TECH Service Level Agreement, so we agreed to help them with the changeover.
After 50 hours+ of project work, dozens of helpdesk tickets, over 100 phone calls, and emails, dozens of remote sessions, and onsite sessions, several night-time Skype conferences with the US, the project is near completion. We have configured the client’s desktop MACS, laptops, with the new accounts, added calendars, transferred thousands of emails and folders from the old host to the new host.
Case Study #2
A client calls us and instructs us that he has started a new business and requires a domain name, website, and email accounts setup.
We check domain name availability, and report back the available options. He chooses the one he wants, and we purchase it for him, listing him as the registrant with his contact details. This is something all business owners must be aware of, as it is vital they retain control of such things, rather than their website designer or IT contractor.
It takes a few hours for the domain registrar to confirm registration of the domain name. Once done, we create a Google account for the client. We also organise the hosting of DNS records for that domain. During this process we are recording all details including account usernames and passwords, and details of the entire setup. This is vital for any business so they have all the required information on record and up to date.
Google provides a TXT record, and we upload to the DNS hosting portion of the clients cPanel. After an hour, we have verified to Google that my client is the registrant of that domain name, which then allows us to create the @domain.com.au email accounts, and we then add Google MX records to the DNS Hosting. This means whenever someone emails @domain.com.au, the email client knows to send the email to Googles Gmail servers, where it routes to the correct email accounts.
Because email is critical to this business (it will be its main method of communication), we recommend the client has DNS and website monitoring setup. It costs $20 USD per month, but it means if the domain is blacklisted, if the website is hacked, or if the email accounts are compromised, then MTC engineers are notified via email, phone and text immediately so they can solve the issue before it gets out of hand.
With the emails, domain, monitoring setup, and all details documented, we then contact the client and email him his notes so he can file them safety. We then configure his desktop PCs, and the smartphones of his staff with their new email accounts. The emails are tested, verified as working OK. We then provide training for any staff that require it. Once all is complete, we then obtain sign off from the client that the project is completed to their satisfaction.
The website portion of this case study is covered in our website services webpage, found here.
Frequently Asked Questions (FAQs)
- Can a user have multiple email addresses?
With Google, an email account can have up to 30 email aliases for each account.
- Do I get storage space in the cloud with my email account?
With Google, you get 30GB, with Microsoft Office 365 you get 1TB (1000 GB).
- How secure are the emails stored on Google Servers?
Google is one of the most secure email providers there are. We configure your email program to use SSL, and IMAP protocol. However, there are reports that Google has searched emails for keywords which it then uses for targeted advertising. This is with the free Gmail accounts only, but really the emails are going through servers which are not yours so there can be no guarantees. The only way to have secure emails would be to host your own email server at you remises or with a cloud server. You would also want to be aware of people using your organisations email accounts. Are they using secure traffic, or are they using open, unsecure wireless networks, like a MacDonald’s free internet, which is plague to hacking? All things like these must be considered when designing an email solution.